FREQUENTLY ASKED QUESTIONS
What is your exchange/refund policy?
Exchanges and/or refunds may be granted within one week of receipt of merchandise. Please email firstname.lastname@example.org and, if applicable, include photographs of the damaged goods. In most cases, we'll just send you a replacement for a damaged product, but we may ask you to return the item at your shipping cost.
If you are truly unhappy with your purchase and would simply like to return it, we will refund you the cost of the item only, not to include shipping, and the cost to return the item is your responsibility. First class mail is inexpensive and completely acceptable. Only unused, undamaged, and complete items that are in their original packaging are eligible for a refund.
Refunds will be processed via the original form of payment once we have approved, received, and inspected the return(s).
How long does it take to ship out in the U.S.?
We try to ship out as soon as possible but with the nature of handmade goods, most shipments are within 1 week. At this time, we only ship USPS First Class Mail, which is 1-3 business days from ship out date.
How often will I receive a Paper Farm Club Box?
We will ship out each box following the seasonal schedule, January 30, April 30, July 30 and October 30, respectively. You can expect your box to arrive within 2 weeks of those dates.
How do I pause or cancel my subscription?
Subscriptions are rolling so you can cancel any time by signing into your customer account on www.paperfarmpress.com.
When will I be charged?
You will be charged when you first sign up, with recurring payments every 3 months. Subscription orders will follow the seasonal schedule. To receive the current month’s Paper Farm Club Box, please purchase by the 30th of January, April, July and October, respectively.
I would like to send the Paper Farm Club Box as a gift!
We are so glad you are wanting to share the joy of the Paper Farm Club Box! In order to send this monthly subscription as a gift, be sure to use a separate checkout per gift order, so the mailing address will be correct. Please note: If you have other items that you are purchasing, you will need to purchase those separately.
On the checkout screen, be sure to list your FRIEND’s name and address in the shipping section so we know who to send it to. If you want your name to be included on a gift note, be sure to list that in the notes section.
Gifted subscriptions are rolling so the purchaser can cancel any time by signing into their customer account on www.paperfarmpress.com.
Can I pay for custom letterpress artwork?
Letterpress printing is a unique process. First, we design a plate that cost around $60. Each color needs a different plate. We then spend approximately 3 hours setting the press up, mixing the ink, printing, and then cleaning the plates. For this reason, we normally print between 100 and 400 of our designs at a time. This is why a custom artwork would be very expensive for you, and we would probably end up broke!
Can you customize any of your prints or cards?
All of our cards are only available in the colors and designs seen in the product listings. Letterpress printing is a unique process (see above!), and we need to have time to design the products that we (and you!) love.
Do you print wedding invitations?
These are the only kind of custom designs we currently offer! We have a sister company, PaperFarmWedding, which offers full custom invitation suites. Follow @paperfarmwedding on Instagram! Contact email@example.com for inquiries.
Does Paper Farm Press donate artwork to fundraising efforts?
PaperFarmPress is honored you are considering our work for fundraising opportunities, however, we focus our energies by supporting our local charities and schools when donating artwork.
Where I can see Paper Farm Press’s work in person?
Paper Farm Press proudly sells individual cards and artwork to brick and mortar stores across the country. For more information, please see our wholesale page on the website or email firstname.lastname@example.org.